Privacy Policy

Purity H2O Water Conditioning ("Purity H2O," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have. It applies to information collected through our website at purityh20.com, by phone, by text message, and in the course of providing our services.

1Information We Collect

We collect information you provide directly to us and information collected automatically when you use our website. This may include:

• Contact information — your name, mailing address, email address, and phone number.
• Property and service information — your home address, details about your water system, fencing, gutters, or other projects, and information relevant to providing an estimate or service.
• Communications — messages, requests, and information you provide when you contact us by phone, text, email, or web form.
• Website usage data — IP address, browser type, device information, pages visited, and similar analytics data collected automatically.

2How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide estimates, quotes, and services you request;
• Schedule appointments, installations, and service visits;
• Communicate with you about your account, projects, and service updates;
• Send you appointment reminders, follow-ups, promotions, and other messages, including by text message where you have consented;
• Improve our website, services, and customer experience;
• Comply with legal obligations and protect our rights.

3SMS / Text Messaging & Consent

By providing your mobile phone number to Purity H2O — whether through a web form, in person, by phone, or by texting us — you consent to receive text messages (SMS/MMS) from us related to your inquiry, appointments, service updates, estimates, follow-ups, and promotional offers.

Message frequency & rates

Message frequency varies. Message and data rates may apply depending on your mobile carrier and plan.

How to opt out

You can cancel SMS messages at any time by replying STOP to any message. After you reply STOP, we will send a one-time confirmation that you have been unsubscribed, and you will no longer receive SMS messages from us. To rejoin, simply sign up again as you did initially.

How to get help

For help, reply HELP to any message, or contact us at (863) 576-9919. Carriers are not liable for delayed or undelivered messages.

4How We Share Information

We do not sell your personal information. We may share information in the following limited circumstances:

• Service providers — with trusted vendors who perform services on our behalf, such as scheduling, customer relationship management, and messaging platforms, who are permitted to use the information only to provide those services to us;
• Legal requirements — when required by law, subpoena, or to protect the rights, property, or safety of Purity H2O, our customers, or others;
• Business transfers — in connection with a merger, acquisition, or sale of assets, subject to the protections of this policy.

As stated above, text messaging originator opt-in data and consent are never shared with third parties for any purpose other than delivering the messages you have requested.

5Cookies & Tracking

Our website may use cookies and similar technologies to operate the site, remember your preferences, and understand how visitors use our pages. You can set your browser to refuse cookies or alert you when cookies are being sent; some parts of the site may not function properly without them.

6Data Security

We take reasonable administrative, technical, and physical measures to protect the personal information we collect against loss, theft, and unauthorized access, disclosure, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7Payment Information

We do not currently collect or process payments directly through our website. If you make a payment to us, it is handled in person or through a third-party payment processor. Should we begin accepting online payments in the future, payment card information will be processed by a secure, PCI-compliant third-party processor, and we will update this policy accordingly.

8Data Retention

We retain personal information for as long as necessary to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete or de-identify it.

9Your Rights & Choices

Depending on where you live, you may have rights regarding your personal information, including the right to request access to, correction of, or deletion of the information we hold about you. To make a request, contact us using the details below. You may also:

• Opt out of text messages at any time by replying STOP;
• Unsubscribe from marketing emails using the link in any email;
• Ask us to update or correct your contact information.

10Children's Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

11Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.